Customer Support
Your complete satisfaction is our #1 priority! Our Client Service Center is staffed with knowledgeable representatives to help answer any questions you have about our products and services. You may find the information you need in the options below, but if not, please don’t hesitate to contact us – we look forward to helping you.
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Help Us Help You!
Please help us provide the best and most efficient service possible by reading our Frequently Asked Questions. We may have already provided an answer to your question here.
How We Handle & Process Your Email Requests
For fastest service, please use our intuitive Help Desk to find answers to many of your questions. If you cannot find the answer to your question or concern, you can submit a request and we will gladly address your question. We utilize a proprietary custom built email based case management system which allows our support department to react quickly to your inbound e-mail inquiries.
1. Within seconds of submitting a request to our Help Desk the details of the ticket will be logged by our Customer Support department and a Support Ticket will be created for you.
2. Moments later you will receive an automated email confirmation containing your Case Number & other important information.
3. You will be assigned to a Case Manager who will work on your case to resolve your reported issue. They may have to email you back requesting more information in an effort to solve the issue. Your personal Case Manager will respond back to you within 24 hours. For those emails received on the weekends and holidays, your case manager will respond promptly the next business day.
